FAQ's
1. What is the delivery time?
Most orders arrive within 7-16 business days depending on your location. You’ll receive tracking details as soon as your order ships. For more information, please refer to our Shipping Policy.
2. Do you offer returns or exchanges?
Yes! We offer a 30-day hassle-free return policy. If you’re not satisfied, you can return or exchange your item easily. For more information, please refer to our Return & Refund Policy.
3. What if my item arrives damaged?
If your product arrives damaged or defective, we’ll replace it at no extra cost. Just contact us with your order number and photos. For more information, please refer to our Return & Refund Policy.
4. Are the colors and sizes accurate?
Yes, all product images and dimensions are as accurate as possible. Slight variations may occur due to lighting, screen display, or manual measurements.
5. How do I install shelves or lamps?
Most of our products come with simple, beginner-friendly instructions. If any tools are needed, we clearly list them on the product page.
6. What is your return policy?
We offer a 30-day hassle-free return policy on all orders. If your item isn’t what you expected, arrives damaged, you can return it within 30 days for a full refund or exchange. For more information, please refer to our Return & Refund Policy.
7. How do I track my order?
You can track your order through Track My Order on our website.
8. Do you also ship internationally?
No, right now we only ship to Canada & United Kingdom.
9. How can I contact your customer support?
You can reach out to our customer support through Contact Us or by simply emailing us at info@velavista.store
Contact Information
Store name: VelaVista
Phone number: +12896235322
Email: info@velavista.store
Physical address: 29 Adrian Crescent, Brampton, Ontario, L6X 5M6, Canada
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT-05:00) Eastern Standard Time (Toronto)
We will respond to your email within 24 hrs (Mon–Fri) — weekend messages are answered on Monday.