Shipping policy

VelaVista Shipping Policy

Last Updated: April 16, 2026

At VelaVista, we aim to deliver your home décor pieces quickly, safely, and reliably. Below is everything you need to know about our shipping process. At this time we only ship within the United Kindom and Canada

Shipping Times

Below are the Estimated delivery times:

  • Order Cut-Off Time: 12:00 pm (GMT-05:00) Eastern Standard Time (Toronto). The orders placed after this time will be processed on the next business day, which may add an extra day to the estimated delivery time.
  • Order Handeling Time: 1 to 4 business days (Monday-Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit Time: 6 to 12 business days (Monday-Friday). 
  • Estimated Delivery Time: 7-16 business days.

Shipping Costs

We offer the following shipping rates based on your location

United Kingdom

  • Flat Rate: £3.45 on orders under £65.00
  • Free Shipping: On orders over £65.00

Canada

  • Flat Rate: CA$6.99 on orders under CA$100.00
  • Free Shipping: On orders over CA$100.00

Incorrect Address

Please ensure your shipping address is entered correctly at checkout.
VelaVista is not responsible for packages sent to an incorrect address provided by the customer.

If you need to make a change, contact us at info@velavista.store as soon as possible. Once the order has shipped, we cannot update the address.

Carrier Services

We partner with the following reliable carriers for deliveries within the United Kingdom and Canada:

  • UPS
  • FedEx
  • Royal Mail
  • DHL
  • DPD

Order Tracking

Once your order has been processed, you'll get a conformation email with your order number. You can track your order at any time using our “Track Your Order” page available on our website or simply click on this link- Track Your Order.

Please note that tracking information may take 2–5 business days to become available after your order has been shipped, depending on the carrier.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Questions?

Visit our Frequently Asked Questions page or contact our customer service here.

Store name: VelaVista

Phone number: +12896235322

Email: info@velavista.store

Physical address: 29 Adrian Crescent, Brampton, Ontario, L6X 5M6, Canada

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT-05:00) Eastern Standard Time (Toronto)

We will respond to your email within 24 hrs (Mon–Fri) — weekend messages are answered on Monday.