Billing Terms & Conditions

Billing Terms & Conditions – VelaVista

These Billing Terms & Conditions explain how payments are processed when you shop at VelaVista. By placing an order on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept the following forms of payment:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay / Google Pay (when available)

  • Shop Pay

All payments are processed through trusted and secure payment gateways.

2. Order Confirmation

Once your order is placed, you will receive an email confirmation with your order details.
If any information is incorrect—such as your address or contact information—please notify us immediately at contact.velavista@gmail.com.

3. Payment Authorization

When you complete a purchase, your payment method will be charged at the time of checkout.
In some cases, your bank may place a temporary authorization hold before finalizing the charge.

VelaVista does not store full credit card information. All sensitive data is handled and encrypted by our payment processors.

4. Pricing & Currency

All prices on our website are displayed in [Choose Your Currency: GBP / USD / CAD / AUD], depending on your location or store settings.
Taxes, shipping fees, or duties (where applicable) will be calculated and shown at checkout before you complete the payment.

We reserve the right to update prices or correct any accidental price errors that may appear.

5. Billing Accuracy

Please make sure that all billing details you enter during checkout are accurate.
Orders may be delayed or canceled if:

  • The billing information does not match your payment method

  • Your bank declines the transaction

  • Suspicious or fraudulent activity is detected

If we are unable to verify or process your payment, we will contact you for clarification.

6. Failed or Rejected Payments

If your payment fails or is declined:

  • Your order will not be shipped

  • You may need to update your billing information or try a different payment method

For help completing your payment, email us at contact.velavista@gmail.com.

7. Chargebacks

If you believe a charge was made in error, please contact us first.
We are always willing to resolve issues quickly.
Unauthorized chargebacks may result in delays or account restrictions.

8. Contact Information

For any billing-related questions, you can reach us at:

📧 contact.velavista@gmail.com

Our team is happy to assist you.